Everything Matters is the book for supervisors too busy to read a book.


Table of Contents

Overview – Introduction 1
How did you get this book 5
Everything Matters 7
Organizations 11
Overview 12
Arrows Up Arrows Down 13
An Organizations Personality 15
Leaders/Managers 17
Whose Who in the Zoo 19
Idealist Steer us Pluralist Lead us 21
Position levels - odds – evens – staff 23
Fixing the problem – not the blame 25
Reasons for Grievances 27
Nine Day Wonders 29
Critical Mass 31
Break Ideas 33


Dr. Hollis Palmer


When you do good deeds (30) - Temporary Promotions are Not Foreplay – No one ever said the majority was right - People with the same Title - An Underlying Problem with Downsizing - The POS-sition - Luck is a Combination - Investments versus Expenses - Negatives are Specific - Confusing the Message with the Messenger - Supervisors should always follow policies - It’s not who you know

Supervision 39
Overview 40
Evaluations  41
Chip Theory   43
Doing What is Necessary 49
People Only Question Things 51
Those Who Challenge 53
Walk and Talk 55
Looking Brilliant  57
Think Politically 59
Scratch a Supervisor – Find an Employee 61
Break Ideas  63

People are Judged (48)- Two eyes, two ears, one mouth (56) - What have you done for me lately? (58) - Facing difficulties - Take the High Road - Stress points - The Laundry List - The Bully - How Much is enough - Sources of Support - The Ripple Effect - Finding your own bike to ride - The Feeling of Constantly Giving - Know your own demons - Working from a Draft - Time Ally - Time Enemy - Are You Having Fun? - The Worst Days - Personnel issues are never gone - Beware of the First Person Who Tries to be Your Friend - The Employee’s Trap - Distraction - Popularity versus Respect - The Reason for Foresight - The Fairness Doctrine - Everyone wants to respect his boss! - A real decision is never Black or White - Praises, not Raises - Dream Stealers – Justification – Procrastination - Respect is an ever-shifting variable - It All Comes Out When you are out - Taking a Day Off at Work - Suit Day - The Hand Shake - You can never go back - Same Problems, Different Faces - Never Complain about your Salary - They always focus on the one weakness - Complaining can be a form of Boasting - There is a time to do what is easy first – Disagreements - Pass on all of the credit - The Truth is in the Details - Who’s Hiding Now? - You never know who you affect

Personnel    83
Overview   84
Hiring what is needed  85
Never Hire Someone   91
One’s Hire One’s   93
The Devil You Know  95
Who to Follow?   97
It’s Only Business    103
When those who hired you are gone  105
Break Ideas    107

Why did you get the position? - A Different Way to Look at Candidates - Evidence of a Supervisor Who Lost - Evidence that a Supervisor was a Winner - Dress to Fill - Dress to Interview - Words to listen for - Another behavior to listen for - Never Hire of Promote a Friend - Knowing who can be promoted - Interviews Have Two Sides - When Does an Interview Start? - When does the Interview End? - A Few Years of Excellence - If in doubt, hire the brightest - The problem with an early start - No one wants the caboose gone

Communications 115
Overview 116
Vocabulary   117
Body Language   123
First Impressions 125
It’s a cover up 127
What time is it    129
Meetings  131
The Spectrums  145
Break Ideas   154

Save a Tree – Gain Respect (124) – Filling the Circle (153) - Keeping Current – Opposites Attract - Round Pegs - How People Judge others - Keeping Current - The Problem with email – Important Footnote on the word: “Yes.” - Out the Door – Humor as a measure of success – When is a joke not a joke – The meeting pulled on the supervisor - Same Space

Staff Development  159
Overview  160
Staff Development   161
Caboose Effect   169
The Fastest Way to Learn   171
Good at Many Things Master of One  173
Break Ideas 174

What are the benefits of the workshop? (172) – You never know who you affect – A consigliore – The feeling of constantly giving – Reduced to a pronoun - standards of Living Rarely Change

Getting Started  177
Seven to live by  178
Do it once do it right  179
Everything Matters – ongoing